Privacy Policy, Cookies & Refunds

Pearces Privacy Policy

Pearce’s Farmshop & Cafe is a limited company committed to protecting the privacy of visitors to the website and to our shop and café.  Our Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.  We also explain your rights and how to contact us. We take great care to protect your details.

Pearce’s Farmshop & Café registered address is:

Pearces Farmshop & Cafe

5 Yeomans Court

Ware Road


SG12 7HJ


Registered company:  8650543

Please note that by visiting and using our website you are agreeing to the use of your personal information as described in this Privacy Policy.

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

In addition, we also use cookies, small text files stored on your computer.  The information gathered through cookies reveals nothing personal about you but it does allow us to understand our visitor traffic and help us to improve your online experience and enhance our online presence.  See our Cookie Policy for further information


Personal Information

We will use the personal information gathered in our normal course of business primarily to provide the products, services, news you have requested and also for the administration purposes:

We use your name and address for delivery and billing purposes and also to contact you relating to customer service issues and information you require.

We use your name and address for issuing gift vouchers and the name and address of the recipient.

You agree that we can hold this information unless you tell us otherwise.

You can also sign up through our website to receive our newsletters with seasonal information and other Pearces opportunities.  You can opt out of our promotional marketing at any time by emailing us or using the link on our mailings.

We will never sell your personal data with any third parties unless required by law or in the good faith belief that such actions are necessary.

How we Store your information

Your personal information may be held by Pearces Farm Shop on computer, secure servers and/or manual files and will be used for the purposes of marketing communication and order processing.

Wherever possible we will not transfer your information to countries outside of the European Economic Area (EEA).  Where we do transfer your information outside of the EEA we shall ensure there are suitable safeguards to ensure the protection of your information

Access to the personal data we may hold about you

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please send an email to or write to us at our business address listed above.

Your information will be kept for no longer than is necessary for the purpose for which the personal information is processed.  In doing so we may retain such information for a reasonable time to prevent fraudulent activities, for our own reporting regulatory requirements and to protect ourselves in the event of any legal claims and complaints.


We may change this Privacy Policy at any time and from time to time.  The most recent version of the Private Policy is reflected the version date located at the bottom of this Privacy Policy.  All updates and amendments are effective immediately upon notice, which we may give by any means, including but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website.  We encourage you to review this Privacy Policy to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.  Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be true, complete, valid, authentic and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.


This Privacy Policy is effective with respect to any data that we may have collected, or collect, about and/or from you.

Privacy support

If you have any queries or concerns regarding our privacy policy, please contact us by email or write to us

Pearces Farmshop, Hamels Mead, Buntingford, Hertfordshire SG9 9ND


Our refunds policy


If you’ve changed your mind about your purchase from our homeware/gift section, please return it in its original condition with a valid receipt within 28 days of purchase and we’ll exchange it for a credit voucher.




We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.


The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)


First Party Cookies:


These are cookies that are set by this website directly.


Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.


You can find out more about Google’s position on privacy as regards its analytics service at


WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.


More information on session cookies and what they are used for at


You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

October 2019